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Our Guarantee

Every order is important to us because we know how significant it is to you. At Lui Flower Shop, we are dedicated to delighting each customer with beautiful floral arrangements and excellent service. Flowers are a perishable and natural product, and floral designs are handmade, so slight variations may occur. We work hard to maintain the quality, accuracy, and beauty of our work. If you are not completely satisfied with the quality of your order, please contact us immediately, and we will address your concerns promptly.

We strive to fulfill specific delivery requests, but we cannot always guarantee exact delivery times, especially during peak seasons such as Valentine’s Day and Mother’s Day. During these festive dates, we have established delivery times, but we cannot commit to specific time slots due to high demand. To ensure timely delivery, please place your orders several days in advance for important dates.

All prices are in USD unless otherwise stated, and taxes are calculated based on the location of our store.

Funeral Arrangements

Funeral and condolence arrangements require additional preparation time. For deliveries that need to be made at a specific time, please notify us several days in advance so we can accommodate your request. Sunday deliveries may not always be available.

Hospital Deliveries

We have experience with hospital deliveries. Please provide the hospital name, phone number, recipient’s name, and room number when placing your order. Flowers will be delivered according to the hospital’s policies, as some facilities do not allow direct deliveries to patient rooms. Please note that patients in intensive care (ICU) may not be authorized to receive flowers.

Recipient Not Present

If No One Is Home: The arrangement will be returned to the flower shop, and the delivery fee will be charged again.
Possible Contact with the Recipient: In some cases, we can contact the recipient to coordinate the delivery.
Waiting Time: A 15-minute tolerance is allowed. If we do not receive a response from the provided phone numbers, the arrangement will be returned to the flower shop, and the delivery fee will be charged again.

Substitution Policy

Fresh Flowers: Seasonal or regional availability may require substitutions of equal or greater value to maintain the overall design of the arrangement.
Plants: Substitutions for green plants or flowering plants will be made, keeping the value and style as close as possible.
Gift Baskets: Items in the gift baskets may be substituted with others of equal or greater value to ensure freshness and timely delivery.
Special Occasions: For time-sensitive orders, such as birthdays or funerals, substitutions may be made to guarantee delivery if the requested flowers are unavailable.

Privacy of Data

PRIVACY NOTICE, TERMS, AND CONDITIONS

At LUI FLOWER SHOP, we are committed to protecting the privacy and trust of our clients. We ensure that all the information you provide is treated with the utmost confidentiality, integrity, and security. Our goal is for you to feel completely confident when using our services or visiting our website.

When placing an order, customer information such as name, address, email, phone number, and payment details will be securely stored to process the purchase. If you create an account, your data will be stored to facilitate future orders. For guest payments, only the necessary data to process the specific order will be retained.

We do not share, sell, or disclose your personal information to third parties, except as required by law or to fulfill the services you have requested. Our team is committed to safeguarding your data and using it solely for enhancing your experience with our products and services.

If you have any questions or concerns about your privacy, feel free to contact us at any time. By using our services, you agree to the terms and conditions outlined in this Privacy Notice.

PCI Compliance

We use Secure Sockets Layer (SSL) technology to encrypt your order information. While we take all necessary precautions to protect your data, no Internet transmission is 100% secure. By using our website, you acknowledge this risk and agree to transmit data at your own discretion.

Cancellation Policy

Once a payment or deposit is made, no changes or refunds will be allowed. However, we can reschedule the delivery within a 2-week period, as long as you notify us at least 2 days prior to the original date of the order.

Changes to Terms

Lui Flower Shop reserves the right to update these policies at any time. If you have any questions or issues with your order, please contact us by phone or email.

Contact Information

Phone: 6195103935
Email: luiflowershopadmi@gmail.com